Frequently Asked Questions


What Shipping Methods Are Available?

To provide the best service for customers shipping less than 30 kg, we use air freight services

Attention Temporary information

EFFECTIVE 1 APRIL 2022 all delivery services have additional costs due to changes in fuel prices resulting in changes in costs in the transportation industry,As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge (ESS) will be adjusted effective April 1, 2022.We are committed to providing the best logistics services to our customers, that's why we continue to strive to offer the widest range in the world, more than anyone else.The following are additional costs for customers outside of shipping1. Fuel Surcharge 2. Emergency Situationvariable fuel surcharge can be increased, decreased or eliminated, along with the movement of fuel prices.To provide the best service we provide free shipping for purchases of USD $ 200 excluding fuel surcharge & Emergency Situation.

How Long Will It Take To Get My Package?

Package orders will arrive at least 5-7 days from delivery


What Payment Methods Are Accepted?

To comply with payment regulations in Indonesia, Payment Gateway can only process payments in Rupiah. but will support international payments (credit/debit cards) with VISA, Mastercard, JCB, and AMEX logos

Is Buying On-Line Safe?

We keep your data confidential for credit card payments

Order & Complain

How do I place an Order?

Customers can choose the product ordered according to the customer's wishes, and can give a message to the seller according to customer needs

How Can I Cancel Or Change My Order?

Customers can cancel orders if the seller does not respond or confirm the customer's order for more than 7 days

Do I need an account to place an order?

Customers can place orders by registering as a buyer on our website

How Do I Track My Order?

customers can track orders when the goods have been picked up from our courier and are given notification messages on the customer's account

Complain ?

Customers can complain if the product does not match what you ordered
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