Buying Help Guide
Everything you need to know about shopping on Boourac
Step-by-Step Buying Guide
Finding Products
- •Use the search bar to find specific products
- •Browse by categories for easier discovery
- •Check Featured Products and Flash Sales for deals
- •Filter by price, location, or condition
- •Save products to wishlist for later
Adding to Cart
- •Click 'Add to Cart' on product page
- •Select quantity and variations if available
- •Review items in your cart before checkout
- •Apply promo codes or vouchers
- •Update quantities or remove items as needed
Making Payment
- •Choose your preferred payment method
- •Options include Midtrans (bank transfer, e-wallet, credit/debit card) or PayPal
- •Multi-currency support (USD, EUR, GBP, etc.)
- •Complete payment within specified time
Tracking Your Order
- •Check order status in your dashboard
- •Receive tracking number once shipped
- •Track package through shipping courier (DHL, Abang Express, SkyNet, APLOG)
- •Estimated delivery: 7-10 business days (international)
- •Note: DDU orders may require customs payment upon arrival
Contacting Seller
- •Use chat feature on product page
- •Ask questions before purchasing
- •Discuss product details or availability
- •Request additional photos if needed
- •Negotiate on bulk orders (if seller allows)
Returns & Refunds
- •Returns accepted within 7 days of delivery
- •Item must be unused and in original packaging
- •Contact seller to initiate return
- •Ship item back with tracking
- •Refund processed after seller receives item
Safety Tips
Check Seller Rating
Always check seller ratings and reviews before making a purchase. Look for sellers with high ratings and positive feedback.
Read Product Description
Carefully read the product description, specifications, and condition. Check all product images and ask questions if unclear.
Use Platform Payment
Always complete transactions through Boourac's payment system. Never send money directly to sellers outside the platform.
Inspect Upon Delivery
Inspect your package immediately upon delivery. Take photos or videos if you notice any damage or missing items.
Understand Customs & Duties
For international orders, check if customs duties apply. DDP (Delivered Duty Paid) includes all fees upfront, while DDU (Delivered Duty Unpaid) requires payment upon delivery. Review our Duty & Tax guide for details.
Common Questions
How do I know if a product is authentic?
Look for verified seller badges and authentic product guarantees. Check product reviews and seller ratings. Contact the seller if you have concerns about authenticity.
Can I cancel my order?
Yes, you can cancel orders before they are shipped. Go to your order page and click the cancel button. Cancellations after shipping require seller approval.
What if my item arrives damaged?
Take photos immediately and contact the seller through your order page. Most sellers will offer a replacement or refund for damaged items.
How long do I have to confirm receipt?
You typically have 7 days after delivery to confirm receipt. If you don't confirm, the system will auto-confirm, and payment will be released to the seller.
Need More Help?
Still have questions? Check our FAQ or contact our support team.