Boourac logo

Privacy Policy

Last Updated: December 19, 2024

Your Privacy Matters

At Boourac, we are committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect your data in accordance with international data protection laws.

1. Information We Collect

Personal Information

When you create an account or use our services, we collect:

  • Full name and contact information (email, phone number)
  • Shipping and billing addresses
  • Date of birth and age verification
  • Government-issued ID (for seller verification)
  • Business registration documents (for business sellers)
  • Bank account details (for payment processing)

Transaction Information

  • Purchase and sales history
  • Payment information and transaction details
  • Shipping and delivery information
  • Reviews and ratings
  • Communication with sellers/buyers

Automatically Collected Information

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on platform
  • Referral sources and search queries
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

  • Platform Operations: Account creation, authentication, and management
  • Transaction Processing: Facilitate purchases, payments, and shipping
  • Customer Service: Respond to inquiries and resolve disputes
  • Platform Improvement: Analyze usage patterns and enhance user experience
  • Security: Detect and prevent fraud, abuse, and illegal activities
  • Communications: Send order updates, notifications, and marketing materials (with consent)
  • Legal Compliance: Comply with laws, regulations, and legal processes
  • Personalization: Customize content and recommendations

3. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

Other Users

We share necessary information between buyers and sellers to facilitate transactions (shipping address, contact information, order details).

Service Providers

Third-party companies that help us operate our platform:

  • Payment processors (for secure transactions)
  • Shipping and logistics partners (DHL, Abang Express, SkyNet, APLOG)
  • Cloud hosting providers
  • Analytics services
  • Customer support tools

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal obligations and court orders
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Cooperate with law enforcement

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: SSL/TLS encryption for data transmission
  • Secure Storage: Encrypted databases and secure servers
  • Access Controls: Limited employee access to personal data
  • Regular Audits: Security assessments and vulnerability testing
  • Payment Security: PCI DSS compliant payment processing
  • Monitoring: Continuous monitoring for suspicious activities

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements
  • Prevent fraud and enhance security

After account deletion, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, record-keeping).

6. Your Rights & Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a structured format
  • Objection: Object to certain data processing activities
  • Withdraw Consent: Revoke consent for marketing communications
  • Restriction: Request limitation on data processing

To exercise these rights, contact us at privacy@boourac.com

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Authenticate and secure your account
  • Analyze platform usage and performance
  • Deliver personalized content and ads
  • Measure marketing campaign effectiveness

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

8. International Data Transfers

As an international marketplace, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

We comply with international data protection frameworks including GDPR, CCPA, and other relevant regulations.

9. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Marketing Communications

With your consent, we may send you:

  • Promotional offers and discounts
  • New product announcements
  • Newsletter and platform updates
  • Personalized recommendations

You can opt-out of marketing communications at any time by clicking "unsubscribe" in emails or updating your account preferences.

12. Changes to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests regarding this privacy policy or your personal data, contact us at:

Email: privacy@boourac.com

General Inquiries: info@boourac.com

Address: Jl. Cendrawasih Raya No.12A, Kebayoran Lama, Jakarta Selatan, DKI Jakarta 12240

Data Protection Commitment

We are committed to protecting your privacy and handling your data responsibly. We maintain strict confidentiality and only use your information for platform operational purposes. We never sell your personal data to third parties.